Return and Order Cancellation Policy
If you purchased your product from a retailer, we invite you to contact them to learn about their exchange and refund policies. We cannot exchange or return products purchased from one of our retailers.
If you have purchased a product on our website, you have 14 days from the date of delivery to make a return by submitting a ticket to info@artedicomo.com (the shipping cost is at your expense).
We suggest you use UPS or DHL to have a track mail. For returns from outside of the United States, customs fees are your responsibility.
Special items shipped directly from Italy will have to be returned there at your expense.
A returned product will only be accepted if it was purchased on our website and is unused in its original packaging. The return process may take some time (between 2 and 3 weeks). Each item is checked by hand and each order is processed, allowing for a personalized return.
IMPORTANT: Make sure that the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you.
Before your order ships, you can cancel it at any time for a full refund. Please simply submit a ticket to our support team using the email address info@artedicomo.com, and we will cancel your order. Your order can not be canceled after it ships.
Damaged and Defective Items
We provide a two-year warranty for hidden defects in the Products sold that render them unsuitable or significantly affect the use for which they were intended.
Cosmetic Industry : Standard Consumer Protection
We CAN NOT accept returns of personal care products once they've been opened, this is a standard consumer protection throughout the cosmetics industry. Consider items personal care if by opening them they are no longer hygienically safe, such as soaps, shaving brushes, creams, lotions, perfumes, etc. We do not attempt to re-sell personal care products to our customers. Therefore, once opened, these items must be discarded, representing a significant cost to us and an imposition to other customers, as many of our products are imported and in limited supply as a result.
Food items:
Unfortunately, as we are providing food products, we are unable to accept any returns. This applies to all products and is non negotiable. We will however refund your order if an item arrives broken or damaged to the point where it is unusable. All refunds will be reviewed on a case by case basis by our customer service team.